October 01, 2016
HCPro’s Billing Alert published an article by Senior Manager Marilyn Mines about the role of the billing dept. in long-term care quality assurance and performance improvement.
By Marilyn Mines, Senior Manager, Advisory Services
The QA process, which is reactive to the identification of negative outcomes, and the PI process, which is proactive, look at how to improve processes to decrease the incidence of specific potential outcomes.