The Pennsylvania Association of Mutual Insurance Companies published an article by Principal Rob Drover about employee technology competency, in the organization's Pulse magazine.
Pennsylvania Association of Mutual Insurance Companies - Pulse Magazine
Rob Drover, Principal, Advisory Services
As a Business Process Improvement consultant, I see the dichotomy between the technical capabilities available to organizations and how they are implemented and used in the trenches where the work is performed. The gap is wide and it is growing!