With the competitive and regulatory landscape constantly changing, successful organizations need to adapt business processes to meet these challenges. Marcum LLP's outsourcing solutions practice understands your challenges and offers custom-designed Business Process Outsourcing (BPO) solutions to improve operations and performance.
Key questions to answer to determine if you need Business Process Outsourcing
If you answer YES to one or more of the following questions, contact Marcum's BPO experts to custom design systems and solutions that will improve your efficiency and productivity while delivering measurable results.
- Are you managing repetitive processes?
- Are you handling high volumes of paper documents or electronic files?
- Do you have multiple reviewers in your approval process?
- Do you need to collaborate with both internal and external parties who may be geographically dispersed?
- Are there audit or regulatory pressures affecting your business as it relates to documentation and compliance?
Scope of Services
Application Management
Today's IT operation continues to grow and become more diverse and much more complex. With more IT dollars being added to the budget, IT executives are faced with cost control challenges while delivering on quality and risk control. Marcum provides a flexible BPO structure that allows us to customize the delivery of our services to meet your specific objectives and priorities. We focus on helping you achieve better business results, reducing costs, improving quality and generating more value.
Application Support
Marcum has a long history providing application support for a wide variety of off-the-shelf and custom software implementations. Offered as part of our BPO Services, this support complements the ongoing operations to ensure un-interrupted service. We offer multi-level support from Tier 1 – Tier 3 and integrate well with Tier 4 (vendor management).
BPO Application Management Services include:
- IT support services available from implementation through legacy maintenance.
- Support a wide variety of enterprise applications.
- Blended models to incorporate with existing Helpdesk structure.
- Interface with 3rd party vendors - Available as a stand-alone service or part of larger outsourcing initiative.
Back Office Outsourcing
Your business success depends on the back office. That's where critical tasks dedicated to running of your company takes place. Your back office needs to run efficiently and optimally and Marcum can help to ensure that it always does. Our experience and expertise allows us to deliver just what you need. We provide integrated BPO services to clients in all types of industries including technology, telecommunications, financial services, insurance, government, retail, and higher education.
BPO Back Office Services include:
- Wide range of outsourcing services from back-office accounting to special compliance projects.
- Scalable infrastructure.
- Process optimization methodology is core to every engagement.
- Access to deep resource bench from clerical to specialized functional resources.
Professional Services
The right BPO Professional Service strategies and systems can greatly impact a firm's bottom line as well as business lifecycle management. As you know, economic pressure has never been greater as revenues and costs fluctuate, while rising employee salaries and premium commercial property costs continue to grow. Marcum provides a flexible BPO structure that allows us to customize the delivery of our services to meet your specific objectives and priorities.
BPO Professional Services include:
- Partnering with software and other professional services firms.
- Class action lawsuit administration.
- Data management services.
- Professional staff backfill.
Data Governance
Marcum can transform your organization's data into a strategic asset. Our BPO services provide strategies and techniques to enable timely access to accurate and consistent data that is critical for risk management and compliance. We will help you convert data management from a regulatory imperative into a strategic advantage. We provide a flexible BPO structure that allows us to customize the delivery of our services to meet your specific objectives and priorities.
BPO Data Governance Services include:
- Gain the promised value from your Business Intelligence investment.
- Automated data quality and monitoring solutions.
- Ensure compliance throughout critical business processes.
- Ensure correct information is delivered for executive dashboards and corporate reporting.
- IT audit and internal controls.
Custom BPO Design Tools
Marcum builds custom BPO solutions. We will tailor the operation to meet your specific needs. Our operations center is scalable, re-locatable and staffed as your needs dictate. We utilize a suite of cloud-based tools to minimize hardware investments and provide rapidly deployed, scaled operations.
Business Process Outsourcing Tools
Marcum builds custom BPO solutions. We will tailor the operation to meet your specific needs. Our operations center is scalable, re-locatable and staffed as your needs dictate. We utilize a suite of cloud-based tools to minimize hardware investments and provide rapidly deployed, scaled operations.
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Contacts
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Marcum LLP is one of the largest independent public accounting and advisory services firms in the nation, with offices in major business markets throughout the U.S., as well as Grand Cayman, China and Ireland.
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