Press Release
Marcum Honored as a Top Technology Partner by Accounting Today in its 2023 VAR Rankings
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Advisory - Technology Consulting
Business Process Improvement
With the competitive and regulatory landscape constantly changing, successful organizations need to adapt business processes to meet these challenges.
Marcum LLP’s business process improvement practice understands your challenges and offers custom-designed Business Process Outsourcing (BPO) solutions to improve operations and performance.
Scope of Services
Application Management
Today’s IT operation continues to grow and become more diverse and much more complex. With more IT dollars being added to the budget, IT executives are faced with cost control challenges while delivering on quality and risk control. Marcum provides a flexible BPO structure that allows us to customize the delivery of our services to meet your specific objectives and priorities. We focus on helping you achieve better business results, reducing costs, improving quality and generating more value.
Back Office Outsourcing
Your business success depends on the back office. That’s where critical tasks dedicated to running of your company takes place. Your back office needs to run efficiently and optimally and Marcum can help to ensure that it always does. Our experience and expertise allows us to deliver just what you need. We provide integrated BPO services to clients in all types of industries including technology, telecommunications, financial services, insurance, government, retail, and higher education.
Professional Services
The right BPO Professional Service strategies and systems can greatly impact a firm’s bottom line as well as business lifecycle management. As you know, economic pressure has never been greater as revenues and costs fluctuate, while rising employee salaries and premium commercial property costs continue to grow. Marcum provides a flexible BPO structure that allows us to customize the delivery of our services to meet your specific objectives and priorities.
Data Governance
Marcum can transform your organization’s data into a strategic asset. Our BPO services provide strategies and techniques to enable timely access to accurate and consistent data that is critical for risk management and compliance. We will help you convert data management from a regulatory imperative into a strategic advantage. We provide a flexible BPO structure that allows us to customize the delivery of our services to meet your specific objectives and priorities.
Custom BPO Design Tools
Marcum builds custom BPO solutions. We will tailor the operation to meet your specific needs. Our operations center is scalable, re-locatable and staffed as your needs dictate. We utilize a suite of cloud-based tools to minimize hardware investments and provide rapidly deployed, scaled operations.
Business Process Outsourcing Tools
Marcum builds custom BPO solutions. We will tailor the operation to meet your specific needs. Our operations center is scalable, re-locatable and staffed as your needs dictate. We utilize a suite of cloud-based tools to minimize hardware investments and provide rapidly deployed, scaled operations.
Quality Assurance
Marcum builds QA into every engagement. Options include an automated Quality Assurance engine that would sit on top of your data and perform automated and routine QA checks and store the results for rapid retrieval. This system can be integrated with other dashboards/metric tracking tools and it can also perform proactive troubleshooting queries to get a jump on corrective actions.
PDF Integration
Marcum utilizes a series of integration tools from leading PDF software developers. We offer automation solutions for PDF mail-merge, advanced splitting and merging tools, as well as email integration and custom form development.
Data Management
We can custom tailor a database environment to your specific needs and utilize Microsoft SQL Server, Oracle or even Microsoft Access if applicable.
Billing Models
Marcum offers a range of billing models from a detailed per document/transaction model up to multi-year fixed price engagements. We will work closely with you to develop a billing model that makes sense for both parties.
Staffing Options
Marcum can assemble a diverse team to meet your specific needs. This includes temporary staffing, access to internship programs, programmers and to other highly skilled professionals in accounting, tax, forensics, information technology and internal audits.
Workflow Software
Workflow software is the heart of Marcum’s BPO services. We have developed a partnership with WorkXpress in Harrisburg, PA. They have developed an outstanding Platform as a Service (PaaS) that is one of the leading 5th Generation rapid application development platforms.
Call Center Integration
Utilizing software from TELAX, Marcum’s BPO team can establish a fully-functional and scalable call center / support center solution for our clients. Whether to support a court-mandated settlement or an urgent compliance / customer service issue Marcum can integrate the Call Center into an overall custom BPO solution.
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Contacts
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