May 01, 2016
Senior Manager Marilyn Mines wrote an article about the importance of communication in the skilled nursing facility environment, for Billing Alert for Long-Term Care.
By Marilyn Mines, Senior Manager, Advisory Services
Communication is known to be the Achilles' heel of the SNF. Many errors in the business office can be traced back to poor communication. Merriam-Webster includes in its definition of communication a message that is given to someone: a letter, telephone call, etc. Is that message being received, and is it acted upon promptly and properly?
By breaking down the top communication needs among nursing, therapy, and billing, cleaner Medicare claims can be submitted, correct vendor invoices can be paid, the admission process will become more compliant with regulatory requirements, and other everyday operational issues can run more smoothly.