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Marcum LLP
Advisory

Business Process Outsourcing Solutions

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With the competitive and regulatory landscape constantly changing, successful organizations need to adapt business processes to meet these challenges. Marcum LLP's outsourcing solutions practice understands your challenges and offers custom-designed Business Process Outsourcing (BPO) solutions to improve operations and performance.

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Contact one of Marcum's regional representatives.

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Key questions to answer to determine if you need Business Process Outsourcing

If you answer YES to one or more of the following questions, contact Marcum's BPO experts to custom design systems and solutions that will improve your efficiency and productivity while delivering measurable results.

  • Are you managing repetitive processes?
  • Are you handling high volumes of paper documents or electronic files?
  • Do you have multiple reviewers in your approval process?
  • Do you need to collaborate with both internal and external parties who may be geographically dispersed?
  • Are there audit or regulatory pressures affecting your business as it relates to documentation and compliance?
Scope of Services

Application Management

Today's IT operation continues to grow and become more diverse and much more complex. With more IT dollars being added to the budget, IT executives are faced with cost control challenges while delivering on quality and risk control. Marcum provides a flexible BPO structure that allows us to customize the delivery of our services to meet your specific objectives and priorities. We focus on helping you achieve better business results, reducing costs, improving quality and generating more value.

Application Support

Marcum has a long history providing application support for a wide variety of off-the-shelf and custom software implementations. Offered as part of our BPO Services, this support complements the ongoing operations to ensure un-interrupted service. We offer multi-level support from Tier 1 – Tier 3 and integrate well with Tier 4 (vendor management).

BPO Application Management Services include:

  • IT support services available from implementation through legacy maintenance.
  • Support a wide variety of enterprise applications.
  • Blended models to incorporate with existing Helpdesk structure.
  • Interface with 3rd party vendors - Available as a stand-alone service or part of larger outsourcing initiative.

Back Office Outsourcing

Your business success depends on the back office. That's where critical tasks dedicated to running of your company takes place. Your back office needs to run efficiently and optimally and Marcum can help to ensure that it always does. Our experience and expertise allows us to deliver just what you need. We provide integrated BPO services to clients in all types of industries including technology, telecommunications, financial services, insurance, government, retail, and higher education.

BPO Back Office Services include:

  • Wide range of outsourcing services from back-office accounting to special compliance projects.
  • Scalable infrastructure.
  • Process optimization methodology is core to every engagement.
  • Access to deep resource bench from clerical to specialized functional resources.

Professional Services

The right BPO Professional Service strategies and systems can greatly impact a firm's bottom line as well as business lifecycle management. As you know, economic pressure has never been greater as revenues and costs fluctuate, while rising employee salaries and premium commercial property costs continue to grow. Marcum provides a flexible BPO structure that allows us to customize the delivery of our services to meet your specific objectives and priorities.

BPO Professional Services include:

  • Partnering with software and other professional services firms.
  • Class action lawsuit administration.
  • Data management services.
  • Professional staff backfill.

Data Governance

Marcum can transform your organization's data into a strategic asset. Our BPO services provide strategies and techniques to enable timely access to accurate and consistent data that is critical for risk management and compliance. We will help you convert data management from a regulatory imperative into a strategic advantage. We provide a flexible BPO structure that allows us to customize the delivery of our services to meet your specific objectives and priorities.

BPO Data Governance Services include:

  • Gain the promised value from your Business Intelligence investment.
  • Automated data quality and monitoring solutions.
  • Ensure compliance throughout critical business processes.
  • Ensure correct information is delivered for executive dashboards and corporate reporting.
  • IT audit and internal controls.

Custom BPO Design Tools

Marcum builds custom BPO solutions. We will tailor the operation to meet your specific needs. Our operations center is scalable, re-locatable and staffed as your needs dictate. We utilize a suite of cloud-based tools to minimize hardware investments and provide rapidly deployed, scaled operations.

Business Process Outsourcing Tools

Marcum builds custom BPO solutions. We will tailor the operation to meet your specific needs. Our operations center is scalable, re-locatable and staffed as your needs dictate. We utilize a suite of cloud-based tools to minimize hardware investments and provide rapidly deployed, scaled operations.

 
  • Quality Assurance

    Marcum builds QA into every engagement. Options include an automated Quality Assurance engine that would sit on top of your data and perform automated and routine QA checks and store the results for rapid retrieval. This system can be integrated with other dashboards/metric tracking tools and it can also perform proactive troubleshooting queries to get a jump on corrective actions.

  • PDF Integration

    Marcum utilizes a series of integration tools from leading PDF software developers. We offer automation solutions for PDF mail-merge, advanced splitting and merging tools, as well as email integration and custom form development.

  • Data Management

    We can custom tailor a database environment to your specific needs and utilize Microsoft SQL Server, Oracle or even Microsoft Access if applicable.

  • Billing Models

    Marcum offers a range of billing models from a detailed per document/transaction model up to multi-year fixed price engagements. We will work closely with you to develop a billing model that makes sense for both parties.

  • Staffing Options

    Marcum can assemble a diverse team to meet your specific needs. This includes temporary staffing, access to internship programs, programmers and to other highly skilled professionals in accounting, tax, forensics, information technology and internal audits.

  • Workflow Software

    Workflow software is the heart of Marcum's BPO services. We have developed a partnership with WorkXpress in Harrisburg, PA. They have developed an outstanding Platform as a Service (PaaS) that is one of the leading 5th Generation rapid application development platforms.

    Marcum uses WorkXpress to rapidly develop high-quality workflow applications, with full web-accessibility. The rapid development model is an advantage to our clients as it allows us to offer these core applications at a lower cost than traditional development, such as .Net or JAVA.

    WorkXpress is a cloud-based environment. With their innovative platform, a public or private cloud can be established in under an hour with a complete server build and a functioning web application. The cloud includes a fully-functioning environment control dashboard that comes complete with a three-tier deployment stack featuring development, test and production instances.

  • Call Center Integration

    Utilizing software from TELAX, Marcum's BPO team can establish a fully-functional and scalable call center / support center solution for our clients. Whether to support a court-mandated settlement or an urgent compliance / customer service issue Marcum can integrate the Call Center into an overall custom BPO solution.

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Robert Drover

Principal
Advisory
Philadelphia, PA
 
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